Service & Support
Should you experience difficulties using the TIS‑Web® tachograph analysis
service please use the following process to try and resolve your problem.
Most problems are due to a lack of familiarity with the system. Although
TIS‑Web® is easy to use you may find the help guides available from the left
menu to be of use.
Should your problem not be covered by these guides or you feel that your
problem is of a more technical nature then please send on E-mail containing
details of your problem to our support desk at the following address:
In your E-mail please provide the following information:
Your name and position
Company contact details
Telephone number (fixed line, mobile)
Fax number (if applicable)
TIS account name
Short description of the problem
We will endeavour to contact you within 2 working days. If you have not heard
from us within this time frame please call the support team on 0121 326 1238.
VDO Brake Testers & Workshop Equipment
E-mail us at firstname.lastname@example.org
- HGV Brake Tester
- Rolling Roads
- Headlight Testers
- Smoke Testers
- Shaker Plates
Easier Manual Entries (TIS‑Web Fleet App)
Carry out multiple manual entries using your Smartphone.
VDO Fleet Management
Easy to use telematics with VDO FleetVisor.
VDO Remote Data Downloading
Automatic downloading of your digital tachograph data.
VDO Download Tools
A suite of digital tachograph data downloading tools.
VDO DLK Pro Download Key
VDO DLT Download Terminal