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The Client Software Installer reports a problem when I try to access the TIS-Web service after having logged in to the TIS-Web application.

The Client Software installer downloads some files (ActiveX controls and DLL's) from the TIS-Web website onto the clients PC into a folder called VKISCLNT\Software on the C: Drive. These files are then registered on the client PC. To allow this, you will need sufficient security rights to download the files from the TIS-Web website and subsequently register these files on the PC. Please contact your IT Department and obtain sufficient PC administration rights and try again. Also make sure that ActiveX content is enabled and any pop up blockers are disabled in your Internet Explorer. If this fails to resolve the problem please contact VDO and ask for the Client Software Offline Installer CD which you can use to install any files required by the service.

Many installation problems related to the initial downloading of files from TIS-Web can be overcome by setting the TIS-Web site as a “Trusted Site” in your Internet browser. Please note that you may need the permission and help of your IT department to allow this.